Fees, Client Money Protection and redress.

Tenant fees

Apart from rent, we only ask tenants for the payments the Tenant Fees Act 2019 allows. Each listing shows the rent and any deposit for that house, and every amount includes VAT where VAT applies.

• Holding deposit: no more than one week's rent, to reserve a room while references are checked. It is put towards your first rent or deposit, or refunded, unless the law lets us keep it (for example, if you give false information or withdraw).
• Tenancy deposit: no more than five weeks' rent, protected in a government-approved tenancy deposit scheme.
• Default fees: only those the Act permits, such as interest on rent more than 14 days late (at no more than 3% a year above the Bank of England base rate) or the reasonable cost of replacing a lost key, with evidence of the cost.

For our full schedule of tenant payments, call 0161 224 4000 or email lettings.studentliving@gmail.com.

Landlord fees

Our fees for full management and tenant find depend on the service and the property. They are agreed in writing before we start, include VAT where VAT applies, and there are no hidden extras: if a job costs money, you approve it first. For our current landlord fee schedule, call 0161 224 4000 or ask for a free review.

Client Money Protection

Student Living Manchester Ltd is part of the safeagent Client Money Protection Scheme, accreditation number A7758, valid 1 March 2026 to 28 February 2027. Client Money Protection covers the money we hold for landlords and tenants, such as rent and deposits, if it were ever misused or the firm failed. View the certificate (PDF).

Redress scheme

We are a member of Property Redress, a government-approved independent redress scheme, membership number PRS042128 (current certificate: 10 October 2026 to 9 October 2027). If we cannot put a complaint right ourselves, you can take it to Property Redress free of charge. View the certificate (PDF).

Complaints

If something has gone wrong, tell us. Write to Student Living Manchester Ltd, 317 Dickenson Road, Manchester, M13 0NR, or email lettings.studentliving@gmail.com with "Complaint" in the subject line, and say what happened and what you would like us to do. We will acknowledge your complaint, look into it and give you a written response. If you are not satisfied with our final response, or eight weeks have passed since you first complained, you can refer the matter to Property Redress, quoting our membership number PRS042128.