Privacy and cookies.

Who we are

Student Living Manchester Ltd is responsible for the personal information collected through this website. We are registered in England and Wales, company number 09080802, registered office Apartment 29, 870 Wilmslow Road, Manchester, M20 5AA. Our office is at 317 Dickenson Road, Manchester, M13 0NR. For anything about your information, email lettings.studentliving@gmail.com or call 0161 224 4000.

What we collect, why, and our lawful basis

• Viewing bookings, applications and repair reports: your name, contact details, group or house details, and any photos you add, so we can arrange the viewing, process your application or fix the problem. Lawful basis: taking steps towards, or carrying out, a tenancy with you; for repairs, also our legal duties as a letting agent.
• Housemates and guarantors: if you give us someone else's details on a group application, we contact them before using those details. Please let them know first.
• Messages, landlord reviews and property registrations: what you send us, so we can reply. Lawful basis: our legitimate interest in answering enquiries.
• Register interest and the newsletter: your email address and what you're looking for, so we can email you when a matching room is listed (every email has a link to stop them) or send our updates. Lawful basis: your consent, which you can withdraw at any time by replying to any email or contacting us.
• The website assistant: what you type into it and the answers it gives. Conversations are saved in our back office so our team can read them and follow up. Please don't share sensitive details in it. Lawful basis: our legitimate interest in answering questions.
• How you found us: the page you arrived on and the website or advert that sent you, sent with your enquiry, so we know which advertising works. Lawful basis: legitimate interests.

Who processes it for us

We don't sell your information. These services run parts of this website for us and only use it to do so:

• Cloudflare hosts the website and passes your forms to us.
• Resend delivers the website's emails to our office (and any confirmation to you). It is based in the United States and protects transfers with the UK's approved safeguards.
• The company that produces the website assistant's replies, based in the United States, when the assistant is switched on.
• OpenStreetMap supplies the map images on pages with a map, which also shares your IP address.
• YouTube or Vimeo, only when you press play on a house video, which shares your IP address with them.
• Google Analytics and Google Ads, only if we switch them on and you accept them in the cookie banner.

How long we keep it

We keep enquiries only for as long as we need them to deal with what you asked, and tenancy and repair records for as long as the law requires us to keep them. Then we delete them.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, object to how we use it, or withdraw your consent where we rely on it. Contact us using the details above. If you're unhappy with how we handle your information, you can complain to the Information Commissioner's Office (ico.org.uk).

Cookies

This website stores your cookie choice in your browser, and remembers if you turn animations off. It doesn't keep what you type into forms, apart from a draft of a repair report while you fill it in, which is cleared when you send it or close the tab. It also keeps, for this browser tab only, the page you arrived on and the website or advert that sent you, so they can go with an enquiry you send; this is cleared when you close the tab. If we use Google Analytics or Google Ads measurement, they only run after you accept them in the cookie banner, and you can change your mind at any time with the button below.

Cookie settings