Repairs

Report a repair. Keep track of it.

Tell the team what has happened and where. Add photographs to help explain the problem. You get a reference straight away to quote when you contact us.

Anyone in danger, or a fire? Call 999. Smell gas or a carbon monoxide alarm sounding? Get out and call the National Gas emergency line on 0800 111 999. Water pouring in or no power at all? Report it here and, in office hours (Monday to Thursday, 10am to 5pm), call us on 0161 224 4000 as well. This form is read in office hours.

1 of 4What is the problem?

Pick the closest match. marks what we need.

Tell us more

Is it an emergency?

Anyone in danger? Call 999. Serious damage to the house? Report it here at any time and, in office hours (Monday to Thursday, 10am to 5pm), call us on 0161 224 4000 or message us on WhatsApp.

Smell gas? Open the windows, don't touch any switches, leave the house and call the National Gas emergency line on 0800 111 999. Then tell us.

Water coming through a ceiling? Turn the stopcock off if you can (usually under the kitchen sink), move your things and report it as urgent.

No electricity at all? Check the fuse box and whether the neighbours have power. If a switch trips again straight away, leave it off and report it.

What happens next

We read it in office hours. Monday to Thursday, 10am to 5pm, urgent reports first. Anything sent outside those hours is read on the next office day.
We book the right person. Our own team or a contractor we know, and we tell you when they're coming.
It gets fixed. You hear from us if anything changes. If you call us about it, quote your reference.

Common repair questions.

All FAQs

How do I report a repair?

Use the Report a repair page on this website (in the Students menu, or "Report a repair online" at the bottom of every page): pick the problem, add a photo if you can, and you get a reference straight away. The maintenance team picks it up in office hours; quote your reference if you call us about it. In an emergency, if anyone is in danger or there is a fire, call 999; if you smell gas or a carbon monoxide alarm is sounding, get out and call the National Gas emergency line on 0800 111 999. Then report it here as an emergency and, if the office is open (Monday to Thursday, 10am to 5pm), call us as well.

What counts as an emergency?

No heating or hot water in cold weather, a leak you can't stop, no power, or a security problem such as a broken front door lock. If anyone is in danger, call 999. If you smell gas, call the National Gas emergency line on 0800 111 999 first. For the rest, report it online as urgent and, if the office is open (Monday to Thursday, 10am to 5pm), call us as well.